:root {
    --bg: #f4f2ec;
    --surface: #ffffff;
    --surface-2: #faf9f6;
    --line: #e2ded3;
    --ink: #1c2530;
    --ink-soft: #46515e;
    --ink-muted: #7a8490;
    --accent: #1f5f7a;
    --accent-soft: #e3eef3;
    --ok: #1d7a4c;
    --ok-soft: #e1f3e8;
    --warn: #9a6400;
    --warn-soft: #fbefd9;
    --danger: #b3261e;
    --danger-soft: #fbe9e7;
    --radius: 10px;
}

* { box-sizing: border-box; }
body {
    margin: 0; background: var(--bg); color: var(--ink);
    font: 15px/1.5 system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
    min-height: 100vh; display: flex; flex-direction: column;
}
h1, h2, h3 { margin: 0; line-height: 1.25; }
h1 { font-size: 24px; }
h2 { font-size: 18px; }
p { margin: 0 0 10px; }
a { color: var(--accent); }
.muted { color: var(--ink-muted); }
.small { font-size: 13px; }

.top {
    display: flex; align-items: center; justify-content: space-between; gap: 12px;
    padding: 14px 24px; background: var(--surface); border-bottom: 1px solid var(--line);
}
.brand { display: flex; align-items: baseline; gap: 10px; }
.brand strong { font-size: 17px; }
.brand span { color: var(--accent); font-weight: 600; }
.who { display: flex; align-items: center; gap: 10px; color: var(--ink-soft); font-size: 14px; }

.page { width: 100%; max-width: 860px; margin: 0 auto; padding: 28px 20px 48px; flex: 1; }
.foot { padding: 16px 20px; text-align: center; color: var(--ink-muted); font-size: 12.5px; }

.card { background: var(--surface); border: 1px solid var(--line); border-radius: 14px; padding: 22px; margin-bottom: 16px; }
.narrow { max-width: 440px; margin-left: auto; margin-right: auto; }
.head { display: flex; align-items: center; justify-content: space-between; gap: 12px; flex-wrap: wrap; margin-bottom: 16px; }

label { display: grid; gap: 4px; font-size: 13px; font-weight: 600; color: var(--ink-soft); margin-bottom: 12px; }
input, select, textarea {
    width: 100%; padding: 10px 12px; font: inherit; color: var(--ink); background: var(--surface);
    border: 1px solid var(--line); border-radius: var(--radius);
}
textarea { min-height: 130px; resize: vertical; }
input:focus-visible, select:focus-visible, textarea:focus-visible, button:focus-visible, a:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }
.row { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 0 14px; }

.btn {
    display: inline-flex; align-items: center; justify-content: center; padding: 10px 16px; cursor: pointer;
    font: inherit; font-weight: 600; border-radius: var(--radius); border: 1px solid transparent; text-decoration: none;
}
.btn:disabled { opacity: .55; cursor: default; }
.btn-primary { background: var(--accent); color: #fff; }
.btn-secondary { background: var(--surface); color: var(--ink); border-color: var(--line); }
.btn-ghost { background: none; color: var(--accent); padding: 6px 10px; }
.actions { display: flex; gap: 10px; flex-wrap: wrap; align-items: center; }

.error { color: var(--danger); background: var(--danger-soft); padding: 10px 12px; border-radius: var(--radius); margin-bottom: 12px; }
.notice { color: var(--ok); background: var(--ok-soft); padding: 10px 12px; border-radius: var(--radius); margin-bottom: 12px; }

.pill { display: inline-block; padding: 2px 10px; border-radius: 999px; font-size: 12.5px; font-weight: 600; white-space: nowrap; }
.pill-open { color: var(--accent); background: var(--accent-soft); }
.pill-work { color: var(--warn); background: var(--warn-soft); }
.pill-you { color: var(--danger); background: var(--danger-soft); }
.pill-closed { color: var(--ink-muted); background: rgba(0, 0, 0, .06); }

.ticket-list { display: grid; gap: 10px; }
.ticket-row {
    display: grid; grid-template-columns: 1fr auto; gap: 4px 12px; align-items: center; width: 100%; text-align: left;
    padding: 14px 16px; background: var(--surface); border: 1px solid var(--line); border-radius: 12px; cursor: pointer; font: inherit; color: inherit;
}
.ticket-row:hover { border-color: var(--accent); }
.ticket-row .sub { grid-column: 1 / -1; color: var(--ink-muted); font-size: 13px; }

.thread { display: grid; gap: 10px; margin: 16px 0; }
.msg { padding: 12px 14px; border-radius: 12px; border: 1px solid var(--line); background: var(--surface-2); }
.msg.tech { background: var(--accent-soft); border-color: transparent; }
.msg .meta { font-size: 12.5px; color: var(--ink-muted); margin-bottom: 4px; }
.msg .body { white-space: pre-wrap; word-break: break-word; }

@media (max-width: 560px) {
    .top { padding: 12px 16px; }
    .page { padding: 20px 14px 40px; }
    .card { padding: 16px; }
}